Order processing time
Orders completed before 14:00 on a business day ship the same day. Orders received later, on weekends, or during holidays go out the next business day. You receive an order number by email right away. A tracking email follows once the parcel leaves.
Tracking your package
- Open your dispatch email or text and click the tracking link.
- You can also open the order tracking page and enter your order number.
- Tracking updates begin after the courier scans the parcel. This scan usually happens within 24 hours of dispatch.
- Status updates appear at each transit hub until delivery.
Estimated delivery times
Delivery times count working days from dispatch. They remain estimates rather than fixed dates. Remote locations can add 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 1-4 business days |
| Other destinations | Displayed at checkout before you pay |
Shipping and handling costs
Standard shipping is free above $75 in United States. Orders below this amount cost $4.95. The exact shipping price for your address appears at checkout before you confirm the order.
International shipping
For deliveries outside United States, shipping prices and delivery windows show at checkout. Customs duties and taxes belong to the destination country and the customer pays them. Packages refused at customs count as returns.
Damaged, lost, or delayed parcels
6.1 Damaged
Inspect your parcel upon arrival. If the box or the gloves show damage, take photos and write to [email protected] within 48 hours. We ship a replacement at our cost or issue a refund. You only return the damaged pair if we request it.
6.2 Lost
If tracking shows no movement for 5 business days, write to us with your order number. We begin an inquiry with the courier. Within 10 business days of your claim, we either resend the gloves or refund your payment.
6.3 Marked delivered but missing
Check with neighbours, household members, and your local post office. If the package is missing, write to us within 3 days of the delivery scan. We start a carrier inquiry and keep you updated until it is resolved.
Questions about this policy
Reach us at [email protected] or phone +1 (505) 688-3571 during Mon-Thu 09:00-16:30, Fri 09:00-15:30, Sat 09:15-15:15. We reply to all inquiries within one working day.