30-day refund guarantee
The return window lasts 30 days from the date of delivery. It applies if an item arrives damaged, has a defect, arrived by mistake, or if you simply change your mind.
Return conditions
- Damaged or defective gloves: a replacement or a complete refund, original shipping included. Please attach photos to your message.
- Wrong item delivered: we dispatch the correct pair and collect the wrong one at our expense.
- Standard returns. The gloves must be unworn and clean. Keep the original packaging with all tags attached. You cover the return postage. Original shipping costs are not refunded.
- Pairs unsealed or handled against hygiene standards cannot be resold and are excluded, unless a fault exists.
Return instructions
- Within 30 days of delivery, contact [email protected] or +1 (505) 688-3571. Provide your order number, the reason, and photographs if the parcel arrived damaged.
- We reply within one working day. We send your return reference and the return address.
- Place the gloves in their original box. Include a note with the return reference. Seal the parcel.
- Send the package to the provided address. Email us the tracking number. Keep your postage receipt until the refund completes.
Refunds and processing time
We inspect returned gloves within 3 business days of arrival and send an email confirmation. Refunds issue to your original payment method. Cash on delivery orders refund by bank transfer to your designated account. Bank transfers return to the same account. Banks usually credit the sum in 1-5 business days.
Exchanges and cancellations
To choose a different size or style, follow the return instructions and place a separate order. We refund the returned pair upon receipt. You may cancel an order without cost prior to shipment by emailing [email protected] with your order number.
Questions about this policy
Reach us at [email protected] or phone +1 (505) 688-3571 during Mon-Thu 09:00-16:30, Fri 09:00-15:30, Sat 09:15-15:15. We reply to all inquiries within one working day.