Frequently Asked Questions
Common questions about materials, fit, and daily care. We keep the facts simple.
how do i choose the right glove size
Measure the circumference of your dominant hand just below the knuckles with a tape measure. Compare that measurement to our sizing chart before ordering. If your hand falls between two sizes, select the larger size.
what are these thermo gloves made of
The exterior combines ripstop nylon with a full-grain goat leather palm. Inside, a waterproof TPU membrane encloses 200g Thinsulate insulation and a brushed merino wool lining. All materials are disclosed on the product tag.
how should i clean and care for them
Spot clean the nylon and leather palm using a damp cloth and mild soap. Air dry the gloves flat away from direct heat sources or radiators. Do not place them in a machine dryer.
how do i pay with cash on delivery
Select cash on delivery during checkout. Prepare the exact order total in cash for the courier when your package arrives at your door. You receive a printed paper receipt upon payment.
can delivery reach a flat without a lift
Yes. Our delivery partner brings the parcel directly to your apartment door regardless of floor level. Orders placed before 14:00 on business days enter processing for direct dispatch.
what happens if the gloves do not fit
You can return unused gloves in their original packaging within 30 days of delivery. Contact our support team with your order number to start an exchange or return. Return shipping is covered by the customer unless the pair has a manufacturing fault.